Terms of Services

DebsHost's Terms Of Service

DebsHost provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. Users and customers of Services provided by DebsHost must accept the terms and conditions of business set out below:

General Terms and Policies
The Service is provided to authorised persons or organisations (referred to in this document as "Subscriber" or "you"). Any use of the service is subject to any restrictions listed below. By using the Service, you agree to be bound by all of theses Terms and Policies. If you do not agree to be bound by these Terms and Policies, you must cancel your account immediately and may not thereafter use or attempt to use the Service. 
Coverage - If you are an individual Subscriber, these Terms and Policies apply to all persons who gain access through your account. If you are a commercial Subscriber, these Terms and Policies apply to all your employees, agents and/or customers. In either instance, a violation of these Terms and Policies by anyone using your account will be treated as a violation by you. 
Prices and Charges - DebsHost provides the use of cPanel and domain control panels to you free of charge, but if through misuse or through abuse on your part we incur any charges, we reserve the right to pass these charges on to you. 
Term - The Service is provided to you for as long as you wish to use it, however we withhold the right to terminate the service if you use it in a way that violates the terms of use. 
Backups - DebsHost take daily backup and backups are not guaranteed. These backups are strictly for our own use in-case of a server failure. Host Pair recommends that clients backup their VPS data to their personal computers or storage servers. Clients are responsible for their own data.

Domain Policy
We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should not assume registration of your requested domain name(s) until you have been notified that it has been registered.

The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; ICANN in the case of .COM/NET/ORG and Nominet in the case of domain names ending with .UK you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.

We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

We shall not release any domain to another provider unless full payment for that domain has been received by us. All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision.

Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.

You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services.

If you fail to pay any sums due to us as they become due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.

If you break any of these terms and conditions and you fail to correct the breach within seven (7) days following written notice from us specifying the breach, we may terminate this Agreement forthwith.

If you are a and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate this Agreement forthwith.

On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it. We shall be entitled to delete all such data but we may, at our discretion, hold such data for such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us.

Affiliates may not mask, hide or modify the affiliate link. It must be used as displayed in the client area. 
You may not spam or advertise in areas or sections of websites that breach the rules of the displaying site. Doing so will result in the link being reported.

Indemnification Policy
You agree to use all DebsHost services and facilities at your own risk. DebsHost specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall DebsHost be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold DebsHost harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against DebsHost, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless DebsHost against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with DebsHost's server. DebsHost reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from DebsHost's server. DebsHost shall be the sole judge of what violates this Policy.

At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 14 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee is nonrefundable). We accept Visa, Master Card, American Express, Discover Card. For webhosting plans we will setup your account without any paying. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.

Late Payments:
All accounts are billed according to the dates they were first activated on. If you will not pay for service renew in 5 days after deactivation, your account will be suspended. If you will not pay for service renew in 14 days after deactivation, your account will be terminated. You will receive an email reminder 5 days till deactivation.

If you are unhappy with any aspect of our service, please contact our support department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 14 days. There are no refunds past the 14 day period. 

Refunds are not available for .COM, .NET, .ORG, .CO.UK or any other domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by DebsHost through other companies. 

No refunds are provided for VPS or Dedicated servers under any circumstances. 

No refunds will be made if we terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights. 

Credit on your account cannot be refunded and must be used for purchases and renewals. 

Dedicated servers are except from the 14 day refund. Refunds will be issued at our discretion. Setup fees are non-refundable. 

Accounts purchased under a promotion, with or without a promo code, are excluded from the 14 day money back guarantee. 

Any funds sent to DebsHost which are in excess of the amount owed can only be reimbursed in credit and cannot be refunded.

SLA Conditions
If your service drops below 99.9% uptime in any given month you will be credited with one free month. This must be claimed within 7 days of our monitoring dropping below this level. 

Any planned maintenance work is except from this guarantee and will be ignored. Dedicated servers currently have no SLA. 

Uptime level is calculated by our status page and monitors only.

Delivery of Services
You will receive an automated receipt from our systems immediately upon successful payment. Please print an retain a copy of this and retain in a safe place for future reference. 
Your unique customer username will be on this receipt and should be used for an enquires to DebsHost. 
Please note that we aim to deliver all goods as soon as signup is complete. However it may take up to 48 hours to get your order delivered depending on order loads and build team. If we will be unable to adhere to this you will be informed via email or telephone or both. 
All orders are delivered electronically via email, If you have any questions about your order please contact us at sales@debshost.com 
Our trading hours are 365 Days a Year, 24/7. Normally we will respond within 1-2 hours of receiving your enquiry. 
The services available on this site are subject to both export and or import restrictions. Please check regulations in the country you are in to see if these products are allowed for import into your country. 
We will not add charges to customers using either VISA or Mastercard card schemes. The final price will be the same regardless of payment method

Banned Scripts:
The following scripts are banned from use on our servers and may not be uploaded or run. Reasons for banning them include adverse effects on server load, invitations to hackers/spammers/criminal activity, etc.

DebsHost shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from DebsHost servers going off-line or being unavailable for any reason whatsoever. Furthermore, DebsHost shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of DebsHost servers. All damages shall be limited to the immediate termination of service.

DebsHost cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by DebsHost are resold. Thus, certain equipment, routing, software, and programming used by DebsHost are not directly owned or written by DebsHost. Moreover, DebsHost holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as DebsHost sees fit. FURTHERMORE, DebsHost retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

Grounds for Suspension and Termination
You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted above may serve as cause for DebsHost to suspend or terminate your account. You agree that DebsHost has the right, with or without notice, to suspend or terminate your account upon the first or subsequent occurrence of any of the following:

Resource Usage 
User may not:

VPS CPU Usages:
Client agrees not to run any processes on his or her VPS which create a CPU load above 0.9 on the VPS for an extended period of time or which cause a high CPU load on the host node for an extended period of time. In other words, client agrees not to use the equivalent of a full core for him or herself for an extended period of time. Disruptive CPU usage may result in a reboot, shutdown, and/or suspension of the VPS regardless of the time lapse involved.

You understand and agree that information and access available through the Service may include controversial, sexually explicit, or other material that may be offensive to you or users for whom you are responsible. DebsHost has no responsibility for or control over such materials, and you take sole responsibility for using any available screening software or other methods of limiting access (specifically including the access of minors) to any material you may find objectionable.

DebsHost will not provide names, addresses, telephone numbers, email addresses, or other personally identifiable information on any Subscriber to any third party without prior permission from that Subscriber, or as required under an appropriate court or administrative directive, including a facially valid subpoena, or as necessary to render the Service. DebsHost may provide aggregate data on Subscribers to third parties in the operation of DebsHost business.

You agree that any dispute between you and DebsHost arising out of your use of the Service on in any way based upon your subscription to and/or use of the Service which cannot be resolved between you and DebsHost will be submitted by the aggrieved party for binding arbitration under the auspices of the Bangladeshi law and International Law.

Governing Law
These Terms and Policies are governed in all respects under United Kingdom laws and International Laws

Cancellation Procedure
Cancellation requests must be submitted through the client area. To do this, click the icon next to the package you wish to cancel then press 'Request Cancellation'. You must then complete and submit the form. 
Choosing an immediate cancellation means your service will be terminated with 24 hours of submitting the form. 
It is your responsibility to ensure any paypal subscriptions you have setup are cancelled. 
No other forms of cancellation are accepted. 
Cancellations must be submitted before the invoice for that billing cycle is due. Failure to do so will result in the invoice being due. Cancellation requests can only be submitted if the account has no due invoices. 
Dedicated server cancellations must be submitted a minimum of 15 days prior to the renewal date or you may be charged for the next billing period.

Resellers may use their website for personal use or to sell to their own clients. Resellers cannot host free accounts under any circumstances. 
We will transfer up to 30 accounts free of charge. Each account thereafter is charged at £1 each.

Discount Vouchers
Only one voucher can be used per transaction. 
If the order value is lower than the value of the voucher, the remaining amount is lost. 
Discount vouchers are restricted to one per customer. 
Vouchers can be redeemed against the purchase of any Shared, Reseller or Dedicated service.

Recurring Payments:
If a shared/reseller account has a past due invoice, we will perform the following actions.

If a VPS has a past due invoice, we will perform the following actions.

Dedicated servers will be suspended & Terminated as soon as an invoice is overdue.

Per GB Disk space over usages fees £3. Per 10 GB Bandwidth over usages fees £10

These Terms and Policies may be amended in any respect at any time by DebsHost upon the posting of the amended Terms and Policies on the terms of use section of the Service. Your continued use of the Service will be deemed consent to any such amended Terms and Policies. If you do not wish to continue to use the Service as a result of any such amended Terms and Policies, you may provide notice of your wish to terminate your use of the Service to DebsHost


Lovely words from our clients
DebsHost was my first ever website hosting service provider and experience with DebsHost was so good that I am still happy with DebsHost and wish to be with them in future.

Max Parker

happy client
I am using DebsHost website hosting service for last three years. I had no problem during this period. Their service is highly aprreciated. I would love to recommend them as a good web solution provider.

Victoria Asplen

I loved support ticket service, it was really smooth and quick response from customer service team whenever I needed support from DebsHost. My website is hosted with them, Im fully satisfied.

Kenneth Crossley

DebsHost has helped me making the best choice in selecting the perfect domain name for my business. The registration and set up of the service was phenomenally easy. Also its easy to manage.

Richard Williams

happy client
I am using DebsHost webhosting for last 3 years and very happy with the service and their responsibility towards clients. Had no serious issues over the years, my services are up and running since I have started and had no downtime. Special thanks to DebsHost and its tech savvy customer support team for all their hard work.

Nijhoom Majumder

ICR Foundation

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